By the Numbers

Sales

  • $9.6 billion (2013)

Customers

  • More than 800,000 dentists, physicians, and veterinarians

Supplier Partners

  • More than 3,000 supplier partners

Product Offering

  • 96,000 products in stock
  • 110,000 additional products available as special order

Direct Marketing Pieces

  • 29.8 million in 2013

Infrastructure & Global Services

  • Operations or affiliates in 27 countries
  • 66 distribution centers; approximately 4.5 million square feet of space
  • Average of 130,000 cartons shipped daily
  • North America Customer Service Statistics:
    • 99% order fulfillment
    • 99% of orders shipped same day
    • 99% of orders delivered within two days
    • 91% of orders delivered next day
    • 99.9% order accuracy

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